Refund policy
RETURN POLICY
Due to the handmade nature of our products, we do not offer refunds or returns for buyer's remorse or change of mind.
Exchanges Only: (On wrong items sent or damaged item sent) We offer exchanges for unworn, unused items in their original condition. Exchanges must be requested within [14-30 days] of delivery. The customer is responsible for return shipping costs.
No Exchanges On:
- Used or worn items
- Items that have been washed or altered
- Custom or personalized products
- Buyers remorse
- Items lost or damaged in the mailing processes (must file a claim)
Before You Purchase
- For questions about any product, please contact us before placing your order
- For garments, please refer to our size chart to ensure proper fit
Defective or Damaged Items If you receive a defective or damaged item due to the mailing processes, please contact us at monalisacreations@yahoo.com within [7 days] of delivery with photos of the issue. We will help you file a claim if necessary. If the item has a damage due to craftsmanship we will work with you to replace the item if available or exchange it.
Shipping Delays We are not responsible for items that arrive late due to delays by delivery carriers. Additionally, promotional items ordered outside the specified order date for each promotion may experience delays and are not eligible for late arrival claims.
Lost Packages If your package is lost in transit and tracking shows no delivery, please contact us within 7 days of the expected delivery date. We will assist you in filing a claim with the carrier.
We cannot guarantee replacement of uninsured items, as many of our products are limited editions or handmade in small quantities and may no longer be available. We strongly recommend adding shipping insurance at checkout to protect your purchase.
How to Request an Exchange Contact us at monalisacreations@yahoo.com with your order number and the item you'd like to exchange. We will provide instructions for returning the original item and sending the replacement. The customer is responsible for return shipping costs.
Contact Us For any questions or concerns:
- Email: monalisacreations@yahoo.com